Terms of Service

MAKAO TECHNOLOGIES LTD RC 9819245 · TIN 2622457252640 12/14 Oladipo Ige Close, Alimosho, Lagos State, Nigeria

Version 1.0 · Last updated: [DATE] · Effective: [DATE]

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1. What these terms are

These terms are the agreement between you and MAKAO TECHNOLOGIES LTD, a company registered in Nigeria with number RC 9819245 ("Makao", "we", "us"), about your use of the Makao platform — our apps, our website, and the services behind them.

By creating an account or using the platform, you accept these terms. If you do not accept them, do not use the platform.

We also handle personal information about you. How we do that is explained separately in our Privacy Policy, which forms part of this agreement.

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2. Words we use

We avoid jargon, but a few words have a specific meaning here.

Word	What it means
Platform	The Makao apps, website and services.
Property	A building, land, or a unit within one, listed on the platform.
Unit	A part of a property that can be transacted on its own — a flat, a shop, a room.
Purpose	What a property is being offered for. Today: residential rental, commercial lease, and commercial ownership transfer.
SEEKER	The person looking to take or buy a unit on a particular deal.
OWNER	The person or organisation offering that unit on that deal.
DELEGATE	Someone authorised to act for an OWNER — for example a property manager or an agent.
Deal	One transaction between a SEEKER and an OWNER over one unit, from application through to closing.
Organisation	A registered company using the platform, with its own members and roles.

Roles are per deal, not per person. You can be a SEEKER on one deal and an OWNER on another. Your rights and obligations depend on your role in the deal being discussed, not on how you think of yourself.

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3. Who can use the platform

You may use the platform if you are at least 18 years old and legally able to enter contracts.

If you use it for an organisation, you confirm you are authorised to act for that organisation, and these terms bind both you and it.

We may refuse to open an account, and we may close one, where we are required to or where these terms have been broken.

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4. Your account

You must give accurate information when you register and keep it up to date.

Your account is yours alone. Do not share your password. Tell us immediately if you think someone else has got into your account.

You are responsible for what happens under your account, unless it happened because we failed to keep it secure.

We may ask you to verify your email address, your phone number, or a device before you can do certain things.

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5. Identity checks

Before you can transact, we will ask you to verify your identity. Depending on what you are doing, this can include your name, date of birth, a government identity number, your address, a photograph of you, and — for organisations — the company's registration details.

We do this because the law requires it for financial and property transactions, and because the other side of a deal needs to know who they are dealing with.

We may refuse or undo a verification. If a check fails, or if information later turns out to be wrong, we may decline to verify you, pause your access to parts of the platform, or stop a deal in progress. Where we can tell you why, we will.

We keep identity records for as long as the law requires us to, which is longer than your account may last. This is explained in the Privacy Policy.

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6. What Makao is — and what it is not

This matters, so it is stated plainly.

Makao is a platform. We provide the software that lets SEEKERs and OWNERs find each other, agree terms, sign agreements, and move money. We run verification checks and we keep the record of what happened.

Makao is not a party to your deal. The agreement over a unit is between the SEEKER and the OWNER. We are not the OWNER, not the SEEKER, and not a guarantor of either.

Makao is not an estate agent or a broker, and does not act for either side in negotiating a deal.

Makao does not hold your money, and does not open bank accounts. Money moves between bank accounts you already hold in your own name at your own bank. You tell us which account to use, and we check with your bank that it is yours before anything is sent to it. Funds are not held by Makao at any point.

We do not guarantee the other side. We verify identity to the standard described in §5. We do not guarantee that an OWNER has good title, that a unit is as described, that a SEEKER will pay, or that any deal will complete.

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7. Listing a property

If you list a property, you confirm that:

• you own it, or you are authorised by the owner to offer it;
• what you say about it is true — its condition, its address, what is included;
• the photographs and documents you upload are genuine and are yours to upload;
• you may lawfully offer it for the purpose you have chosen.

We may review a listing before it goes live, ask you for evidence, and take a listing down if it breaks these terms or if we have reason to think the information is wrong.

You keep ownership of the photographs and documents you upload. You give us permission to store them and to show them to people using the platform for as long as the listing is live, and to keep them afterwards as part of the transaction record.

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8. Applications and deals

A SEEKER applies for a unit. An OWNER, or their DELEGATE, decides whether to accept.

An application is not a contract. Neither is an offer, until both sides have executed the agreement through the platform.

An OWNER may decline an application. An OWNER may not decline on any ground that is unlawful.

Once a deal is agreed, the platform takes it through its stages — reservation, commitment, activation, and eventually closing or termination. What each stage means, and what each side must do, is set out in the agreement for that deal.

The agreement governs the deal. These terms govern your use of the platform. Where the deal agreement covers something these terms also touch, the deal agreement wins as between SEEKER and OWNER.

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9. Acting for someone else

An OWNER can authorise a DELEGATE — a property manager, an agent, a member of their organisation — to act for them.

A delegation is recorded on the platform and sets out what the DELEGATE may do. A DELEGATE acts within that authority and not beyond it.

The OWNER remains responsible for what their DELEGATE does within the authority given.

An OWNER can suspend or revoke a delegation. Revoking it does not undo anything already validly done under it.

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10. Money

Payments run through the platform and through our licensed payment and banking partners.

• Scheduled payments. Where a deal has instalments, you may be asked to authorise a mandate that lets us collect on the agreed dates. You can see and cancel a mandate in your account, but cancelling it does not cancel what you owe under the deal.
• Late or failed payments. If a payment fails, we will tell you. What happens next — grace periods, late fees, whether the deal can be terminated — is in the deal agreement.
• Refunds, deposits and claims. A security deposit is paid to a bank account the OWNER holds in their own name. Makao does not hold it. At closing the deposit is dealt with under the deal agreement, and the platform records what is owed to whom. Where the two sides disagree, the platform records the claim and the supporting evidence; we do not decide who is right, and we cannot return money we do not hold.
• Chargebacks and reversals. Where a payment is reversed by a bank or a provider, we will record it and reflect it in the deal's position.

Our fees. What we charge, and who pays it, is shown to you before you commit — subscription fees for platform use, and commission where a DELEGATE is involved. We will tell you before we change our fees.

Taxes are your responsibility unless the law requires us to deduct or remit them.

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11. Maintenance

Where a deal includes maintenance, requests are raised and tracked on the platform.

The platform records who asked for what, what was done, and who bears the cost under the deal agreement. Makao does not carry out maintenance and is not responsible for the work or the contractor.

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12. Using the platform properly

Do not:

• give false information, or impersonate anyone;
• list a property you have no right to offer;
• use the platform to launder money, to defraud anyone, or for any other unlawful purpose;
• take another user's data off the platform, scrape it, or use it for anything other than your deal;
• try to break, overload, or get around the security of the platform;
• harass, threaten or discriminate against another user.

If you break these rules we may suspend or close your account, take down your listings, and stop deals in progress. Where we are required to report something to an authority, we will.

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13. Content you upload

You keep ownership of what you upload. You give us a licence to store it, process it, and show it to the people who need to see it for your deal to work.

You confirm you have the right to upload it and that it does not infringe anyone else's rights.

We may remove content that breaks these terms.

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14. Our platform

The platform, its software, its design and its content are ours. You may use it under these terms; you may not copy it, resell it, or build a competing product from it.

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15. What we promise, and what we do not

We work to keep the platform available and accurate, but we do not promise it will be uninterrupted or error-free. We may take it down for maintenance.

We are not responsible for:

• the conduct of any user, or whether they do what they agreed to;
• the condition, legality, safety or title of any property;
• the acts of a bank, payment provider, or verification provider we work with, beyond our own choice of them;
• loss that was not reasonably foreseeable, or that you could have avoided.

Nothing here limits liability that cannot lawfully be limited — including for death or personal injury caused by our negligence, or for our own fraud.

Subject to that, our total liability to you for any claim is limited to the fees you paid us in the twelve months before the claim arose.

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16. If you cause us loss

If you break these terms or the law and that causes us loss, or causes a claim against us, you will cover the reasonable cost of it.

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17. Ending your use

You can close your account at any time. Closing it does not end obligations under a deal already in progress, and does not entitle you to a refund of fees already paid.

We can suspend or close your account if you break these terms, if we are required to, or if keeping it open would expose us or another user to harm. Where we can give notice, we will.

Records survive. Closing your account does not delete the transaction record. We keep what the law requires us to keep, for as long as it requires — including identity, payment and deal records. What we keep and for how long is in the Privacy Policy.

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18. Changes

We may change these terms. If a change materially affects you, we will tell you before it takes effect and give you a chance to stop using the platform.

Each version of these terms has a version number. When you accept, we record which version you accepted and when.

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19. Acceptance record

When you register, you are asked to accept these terms and to confirm you have read the Privacy Policy. We record:

• that you accepted;
• the version of each document you accepted;
• the date and time.

You can see the current version of both documents at any time in the app and on our website.

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20. Law and disputes

These terms are governed by the laws of the Federal Republic of Nigeria.

If something goes wrong, contact us first — most things are settled that way. If we cannot settle it, the courts of Lagos State have jurisdiction.

Nothing here stops you from complaining to a regulator, including the Nigeria Data Protection Commission about how we handle your personal information.

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21. How to reach us

MAKAO TECHNOLOGIES LTD 12/14 Oladipo Ige Close, Alimosho, Lagos State, Nigeria [email protected] · +2349050709176

For anything about your personal information, see the contact details in the Privacy Policy.